+92 302 5222230

Free Delivery on Every Order.

clothingcabpk@gmail.com

Privacy Policy

This Privacy Policy explains how Clothing Cab collects, uses, stores, and protects your personal information when you visit www.clothingcab.pk or place an order with us. We are committed to protecting your privacy and handling your data transparently and responsibly.

1. Who We Are

2. Information We Collect

2.1 Information You Provide

When you place an order, create an account, or contact us, we collect:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address (city, province, postal code, Pakistan)
  • Order details (products ordered, quantities, prices)
  • Payment method (Cash on Delivery — we do not collect or store card details)
  • Messages sent via WhatsApp, email, or our contact form
  • Account login credentials (if you create an account)

2.2 Information Collected Automatically

When you visit our website, we automatically collect:
  • IP address and approximate location
  • Browser type and version
  • Device type (mobile, tablet, desktop)
  • Pages visited, time on site, and click behaviour
  • Referring website or search engine
  • Cookie identifiers (see Section 8)

3. How We Use Your Information

We use your information for the following purposes:

  • Order Processing
    To process, confirm, and fulfil your order including dispatch and delivery coordination.
  • Customer Communication
    To send order confirmations, delivery updates, and respond to your inquiries via email, WhatsApp, or phone.
  • Cash on Delivery
    To coordinate COD payment and delivery with our logistics partners.
  • Account Management
    To manage your account if you register on our website.
  • Marketing
    To send promotional offers, new product announcements, or discount codes — only if you have opted in or are an existing customer. You can unsubscribe at any time.
  • Website Improvement
    To analyse how our website is used and improve user experience, product pages, and checkout flow.
  • Fraud Prevention
    To detect and prevent fraudulent orders or abuse.
  • Legal Compliance
    To comply with applicable Pakistani laws and regulations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only where necessary with the following parties:

  • Delivery Partners
    Your name, address, and phone number are shared with our courier/logistics partners to deliver your order.
  • Payment Processors
    For any online payment method, your payment information is processed directly by the payment gateway. We do not store card details.
  • Google Analytics / GTM
    We use Google Analytics and Google Tag Manager to understand website traffic. Data is collected via cookies and is anonymised where possible.
  • Meta (Facebook / Instagram)
    We use the Meta Pixel and Meta Conversions API (CAPI) for advertising measurement. Hashed personal data (email, phone) may be sent to Meta to measure ad performance and improve targeting. This is done in accordance with Meta’s Data Policy.
  • WooCommerce / WordPress
    Our website is powered by WordPress with WooCommerce. Order and customer data is stored on our secure hosting server.
  • WhatsApp Business
    If you contact us via WhatsApp, your messages are subject to Meta’s WhatsApp Privacy Policy.

5. How Long We Keep Your Data

  • Order records: 5 years (for accounting and legal compliance)
  • Customer account data: As long as your account is active, plus 1 year after deletion request
  • Marketing email/WhatsApp list: Until you unsubscribe or request removal
  • Website analytics data: Up to 26 months
  • Contact messages: Up to 2 years

6. Your Rights

You have the following rights regarding your personal information:

  • Access:
    Request a copy of the personal information we hold about you.
  • Correction:
    Request correction of any inaccurate or incomplete information.
  • Deletion:
    Request deletion of your personal data, subject to legal retention requirements.
  • Opt-out of marketing:
    Unsubscribe from promotional emails or WhatsApp messages at any time by contacting us.
  • Object to processing:
    Object to the use of your data for direct marketing purposes.
  • Data portability:
    Request your data in a portable format.

To exercise any of your rights, please contact us at clothingcabpk@gmail.com or WhatsApp +92 302 5222230. We will respond within 7 working days.

7. Children’s Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with their information, please contact us and we will delete it immediately.

8. Cookies

Our website uses cookies — small text files stored on your browser. We use the following types:

  • Essential cookies
    Required for the website to work (shopping cart, checkout, login session). Cannot be disabled.
    Duration: Session to 1 year
  • Analytics cookies
    Google Analytics — help us understand visitor behaviour. Anonymised where possible.
    Duration: Up to 26 months
  • Marketing cookies
    Meta Pixel — used for Facebook and Instagram advertising measurement and retargeting.
    Duration: Up to 180 days
  • Functional cookies
    Remember your preferences (language, currency, recently viewed products).
    Duration: Up to 1 year

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

9. Data Security

We take reasonable measures to protect your personal information, including:

  • SSL encryption (HTTPS) for all data transmitted on our website
  • Secure hosting with access controls
  • Hashing of personal identifiers (email, phone) before sharing with advertising platforms
  • Limited staff access to customer data on a need-to-know basis
  • Regular review of security practices

No method of online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites such as Facebook, Instagram, or WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.

11. WhatsApp Ordering

Clothing Cab accepts orders via WhatsApp (+92 302 5222230). When you place an order via WhatsApp, your name, phone number, address, and order details are collected and used solely for processing and delivering your order. WhatsApp messages are subject to Meta’s WhatsApp Privacy Policy at www.whatsapp.com/legal/privacy-policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after any changes means you accept the updated policy.

13. Contact Us

For any privacy-related questions or requests, please contact us:

Clothing Cab is committed to protecting your personal information and using it only to provide you with the best possible shopping experience.

Type to search